Terms of Service

Acceptance of Terms

By accessing or using the Layer X platform at layerx3d.in, placing an order, or submitting a quote request, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our services. These Terms constitute a legally binding agreement between you and Layer X (a precision manufacturing studio registered in Gujarat, India).

Service Description

Layer X provides precision additive manufacturing services including FDM, SLA, SLS, and metal 3D printing, post-processing, injection tooling, and contract manufacturing. Services are provided to businesses and individuals in India and internationally. Layer X reserves the right to refuse service to any entity at its sole discretion.

Catalogue products are sold directly through the platform. Custom manufacturing projects are initiated via quote requests and governed by a separate project agreement once a quote is accepted.

Orders and Payment

• Order confirmation — An order is confirmed only upon receipt of payment. Placing items in your cart does not constitute a reservation.
• Pricing — All prices are listed in Indian Rupees (INR) and include applicable GST unless otherwise stated. Prices may change without notice; the price at the time of order placement is binding.
• Payment methods — We accept UPI, credit/debit cards, net banking, and wallets via Razorpay. Payment must be completed in full at checkout.
• Invoice — A GST-compliant invoice will be emailed to you after successful payment.
• Failed transactions — If payment fails, no order is created. If funds are debited but the order is not confirmed, contact us within 48 hours and we will investigate and refund if applicable.
• GST — GSTIN can be provided at checkout for B2B purchases. GST at the prevailing rate (18% for manufacturing services) is included in the displayed price unless marked as exclusive.

Shipping and Delivery

• Lead times — Standard lead times are FDM 3–5 working days, SLA 5–7 days, and metal 10–14 days. Rush orders are available subject to capacity confirmation.
• Shipping partners — We ship via FedEx, DHL, Delhivery, and Shiprocket. Shipping costs are calculated at checkout based on weight, dimensions, and destination.
• International shipping — DDP (Delivered Duty Paid) international shipping is available to 220+ countries. Customs duties and taxes are handled end-to-end on DDP shipments.
• Delivery estimates — Delivery estimates are not guarantees. Layer X is not liable for delays caused by shipping carriers, customs clearance, or events outside our control.
• Risk of loss — Risk transfers to you upon handover to the carrier. We recommend requesting insurance for high-value shipments.

Returns and Refunds

Given the custom nature of 3D printing, our return policy is as follows:

• Defective or incorrect parts — If your order contains a defect caused by our manufacturing process or the wrong item was shipped, we will reprint or refund at no cost. Report within 5 business days of delivery with photographs.
• Customer design errors — If the file you submitted contains an error (e.g., incorrect dimensions, non-watertight mesh), no refund is due. We will notify you of any printability issues before production where possible.
• Standard catalogue products — Unopened/unused products may be returned within 14 days of delivery. Customer bears return shipping cost unless the item is defective.
• Custom projects — No refunds once production has commenced. For partially completed orders cancelled at your request, you will be charged for work done to date.
• Refund processing — Approved refunds are processed within 7–10 business days to the original payment method.

Intellectual Property and 3D File Rights

• Your files — You retain full ownership of all design files you upload. By uploading a file, you grant Layer X a non-exclusive, non-transferable licence to use the file solely for the purpose of producing the ordered goods or generating a quote.
• Warranty of rights — By submitting a design file, you confirm that you own or are licensed to use the design, and that it does not infringe any third-party intellectual property rights. You indemnify Layer X against any third-party claims arising from your files.
• Prohibited content — We will not produce parts that are weapons or weapon components, counterfeits of branded products, or items that violate applicable law. Layer X reserves the right to refuse such orders without refund.
• Layer X content — All content on layerx3d.in — including text, images, product photography, code, and design — is owned by Layer X and may not be reproduced without written permission.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your account with others. Notify us immediately at team@layerx3d.in if you suspect unauthorised access. Layer X is not liable for losses resulting from unauthorised use of your account.

Limitation of Liability

To the maximum extent permitted by applicable law, Layer X's total liability for any claim arising from these Terms or your use of our services shall not exceed the amount paid by you for the specific order giving rise to the claim.

Layer X is not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration in Ahmedabad, Gujarat, under the Arbitration and Conciliation Act, 1996. The courts of Ahmedabad shall have exclusive jurisdiction for matters not subject to arbitration.

Changes to These Terms

We may update these Terms at any time. We will notify registered users by email of material changes. Continued use of our services after changes take effect constitutes your acceptance of the revised Terms.

Contact

For any questions about these Terms, contact us at legal@layerx3d.in.